ROADSIDE ASSISTANCE
All new BMW bikes benefit from Roadside Assistance cover in the first three years of ownership to offer you peace of mind for any of those unforeseen events.
All approved used BMW bikes come with a minimum 24 months Roadside Assistance cover.
Our experienced multilingual staff are on hand to help provide 24 hour support, 365 days a year in the event you require assistance. They’ll look to help you on the phone in the first instance to try and get you back on the road as quickly as possible.
We’ll arrange assistance when a bike is immobilised. ‘Immobilised’ means an electrical or mechanical breakdown, punctures, road traffic accident, lost keys, misfuelling, damage or destruction by fire, theft or vandalism.
Contacting BMW MOTORRAD Roadside Assistance
We are always at your side -right on the spot
Should you require assistance following an accident, vehicle breakdown, fire or theft, please call BMW MOTORRAD Roadside Assistance on: 0800 600 777
What is covered in detail?
a. In an event of a mechanical/electrical breakdown, BMW Motorrad On Call will arrange for your BMW Motorrad motorcycle to be towed to the nearest BMW Motorrad Approved dealership.
b. In an event of an accident, BMW Motorrad On Call will tow the vehicle to the nearest BMW Motorrad Approved Repair Centre.
Should you be stranded as a result of a product related defect, BMW Motorrad On Call will cover accommodation costs to the value of R850 per person, for one night up to a maximum of 2 people.
Exclusion:
a. All accident-related damages are excluded.
b. All meals are excluded.
In relation to product related defects, BMW will offer free car hire up to a maximum of 5 days. The customer will be liable for the payment of the fuel deposit which is refundable when the vehicle is returned to the rental company with a full tank.
Exclusion:
a. All accident related damages, including pot holes, tyre related cases, etc are excluded from car hire.
b. BMW Motorrad On Call’s commitment is to keep the customer mobile. Therefore, BMW rental vehicles are subject to availability with the relevant car rental agency.
In the event of an accident, BMW Motorrad On Call will arrange for medical assistance.
Exclusion
a. BMW Motorrad On Call is not liable for any medical costs incurred.
